it support

 

IT Support for businesses, schools and charities

Whether you are a start-up looking to make sure you have the right IT infrastructure that can grow as your business does, or you are an existing business that either needs an outsourced IT team, or just wish to supplement your own in-house team, we offer a range of IT support services, tailored to your needs.

After performing a free IT Audit, we will submit a report and offer any recommendations.  We will learn more about your business, what you do and how you want to achieve that to ensure that our IT support is in line with your business growth strategies.

Proactive IT Maintenance, by monitoring your essential systems our service isn’t just about responding when something goes wrong.  We make sure that wherever possible we prevent problems massively reducing your downtime.

Quick to answer, quick to respond.  When you contact us we answer our phones quickly, answered by engineers, not receptionists so you get straight through to who you need.  We pride ourselves on a speedy response, 94% of calls were answered within 4 rings.

Flexible support to suit your needs.  You can email us, call us or even raise a support ticket and we will get straight on it.  Many issues can be dealt with remotely using our secure remote support tools, but in the event, your issues can’t be resolved remotely, we will get an engineer down to you to deal with the problem on site.

Maintain, Train, Review.  Once we have started maintaining your systems, we can also offer IT training to your staff to enable enhanced productivity.  We also get together regularly with you to perform IT strategy reviews, to make sure we are continuing to help your business grow.

IT Support for domestic customers

Now more than ever we rely on our connected homes. Whether it is our PC or laptop, our internet connection and wifi or our smart home devices. We offer both remote and on-site support.
Free diagnostics. We will diagnose the problem for you at no cost and then offer a fair price for resolution. If we can’t fix it then there is no fee.

What would happen if you lost all your home photos? We will advise you on data backup solutions so that you don’t have to worry. All our solutions run quietly in the background so you don’t have to take time out of your day to run a backup.
Cyber Security, even for your home computer it is essential to have the right protection in place. We will make sure that you are protected to prevent serious infections or fraud.

Remote or on-site? While most problems can be fixed remotely if you do need it an engineer can always pop down to see you and fix your IT problem, provide training or even perform a free wifi audit.

Managed Maintenance, this is not just for businesses. If you’d like we can offer you a bespoke proactive maintenance agreement, ensuring your home technology is secure, stable and won’t let you down.

My wifi is rubbish, what can I do? There are a number of factors that can contribute to poor wifi speed or signal. We offer a free wifi audit, where we will come to your home, identify what the problems are and can offer you solutions tailored to your home and your needs.

Testimonial

Testimonail - IT Support

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